As the journey continues, you will still wonder if he is bringing you to the right resort. After 2 hours of ride from the airport, finally we reached the resort. As I was afraid that the transfer will be expensive from the resort to the airport on the day I leave Krabi, I was trying to tell the driver to come pick me up on the day I was leaving Krabi, he couldn’t understand a single word I was telling him in English but as usual he was smiling at me and speaking to me in Thai as though I would understand him but luckily for the both of us, the front desk from the resort Mr Pond was there to greet me and my fiancé with a smile and to my surprise he, Pond greeted me by my name. He then explained to the driver what my needs were and all were settled in an instant.
We were then taken on a buggy to the reception area and were welcomed the traditional Thai way. We waited for a little while Pond registered us and got the correct room on my request for a double bed. He then sat down with us and explained to us that the resort was half closed as it was the low season in Krabi now and also the management was refurbishing the pool and the Grand Suites as well as the restaurant that is above the pool.
He also told us that there is a restaurant in Saladan town that serve good Thai food. I thought it was nice of him as the resort other restaurant is open for business. He then proceeds taking us to our suite. It was a beautiful room. We were quite excited but the only thing was we had nothing to do... we decided to walk around the resort and have lunch at the poolside.
The next morning after breakfast, my fiancé and I decided to upgrade ourselves to a Villa and we spoke to Pond about letting us have a look inside 1 of the Villas and also check how much would we need to pay extra, he ask us to have a seat while he called the management. The next thing we knew, Pond told us that the management have decided to upgrade us without any additional charges. He then took us on the buggy and sends us back to the room to pack, after about an hour later he came and took us to the Villa... After unpacking we were going for lunch at Saladan town and again Pond was at the reception to greet us with his famous smile.
We got back from lunch and ask for the location of the Spa and Pond was there again helping us and ushering us there and translate whatever our questions was to the Spa operator and we made an appointment for the next day at 3pm.
At 3pm the next day we arrived at the Spa and guess who was waiting for us? Pond was sitting down at the reception table and greeted us. Lastly, the day we were leaving, there was a different driver and car waiting for us after we had checked out, we found out later that the actual driver that was to pick us up was in a accident a few days earlier and had asked his brother to come pick us up instead.
Amongst all the countries that I have travelled to, this is the first time that our entire request was fulfilled with no fuss as every action and services were delivered with full sincerity and warmth. Being in the service industry myself, I believe that it is vital for a person to provide good service to everyone and not just a limited/ targeted group of people........ This should be the way of life and it has to be from the heart.
*To Mr Pond of Cha-Da Beach Resort Krabi, my fiancé and I would really like to thank you from the bottom of my heart for making our holiday and my birthday a very memorable experience and enjoyable one.
My personal exprience Raymond Chew
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